The Drizzle library
Drizzle refund policy
From September 15, 2026, Drizzle offers a seven-day refund window for a purchase whose included credits have not been used. Mandatory rights under applicable consumer law are preserved.
By Drizzle team
The seven-day unused-credit window
Email Drizzle within seven calendar days of the purchase you want refunded. The credits included in that purchase must remain unused. This applies to a credit-pack purchase or a subscription payment when the credits from that payment have not been consumed.
We review the payment and credit records to confirm eligibility. An approved refund returns the eligible payment through the original payment method and removes the associated credits. Payment-provider and bank processing times can vary.
Used credits and technical problems
Purchases with consumed credits do not qualify for the unused-credit refund described above. Contact us anyway if you believe there was a duplicate payment, unauthorized charge, material billing error, or a technical failure that left an incorrect charge. We will review the relevant records.
A failed generation’s credit adjustment is separate from a refund of the underlying purchase. An output that needs a creative revision is also different from a job that technically failed. Explain the issue and include the relevant conversation or job reference so we can distinguish them.
Canceling a subscription
Use the cancellation option in your account and complete the billing-provider confirmation. Check the effective cancellation date shown there. Canceling stops renewal according to that confirmation; it does not by itself request or guarantee a refund of a previous payment.
If the most recent payment qualifies for the seven-day unused-credit window, email a separate refund request. Any mandatory cancellation, withdrawal, or refund rights under applicable law remain available.
How to request a review
Email samarsheikh001@gmail.com with your account email, purchase date, amount, payment or receipt reference, and the reason for the request. Do not send a password, login code, or full card number.
If you cannot access your account, say so in the message. Read the terms and support guide for related account information.